PROSPECT CURRENT CUSTOMER

If you were our customer in the past, we will have information about your account and can help you get set up again. If your alarm system was monitored by another company in the past, there are a few pieces of information that we need to determine the steps to “take-over” and monitor your system. In both cases, the first step is to call us at 800-322-4231 to speak with a qualified professional or request a service call.

Most likely. Each scenario is different because of the marketplace's many alarm manufacturers, models, and installation companies. Despite these variables, our technicians are trained experts, and most times, they can salvage existing equipment. Occasionally, we run into issues because the installation company will attempt to block other companies from reusing the equipment they installed with codes and passwords in the software. This will all be discussed with you by your representative. Contact us at 800-322-4231 to discuss your situation. A qualified individual is waiting to speak with you!

With the advancement of technology, most alarm systems do not need a landline to be monitored. Most alarm panels have the ability to integrate cellular or internet communicators, enabling alternative communication paths. Every situation is unique, so please contact Independent Alarm at 800-322-4231 to discuss your system’s capabilities.

If the alarm system has an Independent Alarm decal on the metal control panel box (gray, white, tan metal box in your basement/utility area or closet), the answer is “YES.” We were the previous company to work on the system and should have no problem reactivating it. If the system was installed/serviced by another company in the past, we could take it over. Each scenario is different because of the marketplace's multitude of alarm manufacturers, models, and installation companies. Despite these variables, our technicians are trained experts, and most times, they can salvage existing equipment. Occasionally, we run into issues because the installation company will attempt to block other companies from reusing the equipment they installed with codes and passwords in the software. This will all be discussed with you by your representative. Contact us at 800-322-4231 to discuss your situation. A qualified individual is waiting to speak with you!

Unfortunately, every town in NJ and PA has different rules regarding the need for a permit to have an alarm system installed. Most of the time, our sales associates can advise you of our experience with your particular town. Ultimately though, due to changing codes and regulations, we recommend that you contact your town’s local permit office directly to confirm the need for a permit.

We are a regionally based company providing installation and service to NJ and PA. We handle southern New Jersey and most of central New Jersey. This includes the Jersey Shore and north of Rt. 195. We handle the greater Philadelphia metro area and surrounding counties in PA.

Certain exceptions may apply, but we generally do not install customer-supplied equipment.

Most insurance providers will offer a premium discount of up to 20% for having a monitored security and/or fire system.

Yes, we offer service contracts for all the equipment we install and service. Inquire at 800-322-4231 or contact your sales representative to discuss your options.

Unfortunately, low-cost Voice over IP phone services like Vonage and Magic Jack are incompatible with traditional alarm systems. Call us at 800-322-4231 to discuss alternative communication methods to the central monitoring station.

As of January 2015, most conventional alarm systems will work with Comcast Xfinity and Verizon FIOS phone lines. Other configurations should be confirmed with Independent Alarm before changing to a new service.